Working Time Solutions’ approach to workforce planning and management ensures utility companies and their suppliers can control labour costs, whilst still hitting customer service targets and remaining 100% compliant.

Few industries face the intense and sustained level of scrutiny that those operating in utilities find themselves under.

Some organisations are operating legacy resourcing patterns that are fixed and don't reflect the 24/7 nature and hour-by-hour fluctuations in service demand typical across the sector.

With increased regulation and competition, there is an urgent need for utility companies to boost productivity and efficiency by optimising their workforce’s shift patterns and rosters. 

Head to the bottom of this page to see which utilities companies we work with.

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                                                                                                           Webinar on Utilities Workforce Innovation: Demand-Led Rostering

Workforce planning and management for utilitiesWorkforce planning and management for utilities

Working Time Solutions supports a wide range of utility companies and contractors in the water, gas, and electricity industries.

We help clients to understand the Working Time issues behind customer service performance levels, improving forecasting and developing optimised inter-department resourcing patterns that align labour supply and demand.

We have introduced new ways of working that ensure utility companies are in the best position to improve customer service, make significant efficiency gains, support employee work-life balance and maintain regulatory compliance.

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Our shift planning, scheduling and roster management tools will help you:

- Maintain or improve customer service performance -

Ensure that you have the people available to meet customer demand when it’s needed.

- Align labour demand & supply -

Ensure that your workforce can be flexed at times of high demand and that quieter periods do not lead to wasteful over staffing.

- Minimise absence & risk -

Ensure your employees are not overworked during seasonal peaks and that shift patterns support their health, safety and morale.

- Reduce & control labour costs -

Transition away from inefficient ‘traditional’ office hours to flexible and highly efficient shift patterns that reduce overtime and contractor costs.

- Monitor & maintain compliance -

Gain visibility on when and how long your employees are working and lock-in full compliance to maintain best practice and avoid regulator fines.

- Improve resilience -

Create accurate scenario plans that enable you to flex up your workforce at short notice so that major unplanned events such as bad weather can be managed effectively.

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We've worked with a wide range of customers in utilities, including:

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