Working Time Solutions’ approach to workforce planning and management helps organisations with a mobile workforce to design shift patterns and rosters that respond to fluctuating demand.
Creating a fully optimised field service workforce ensures that organisations can achieve the highest levels of customer service without over-staffing whilst minimising the use of overtime and external contractors.
We work with a wide range of organisations with mobile workers to create optimised shift patterns that overcome efficiency challenges in their operation.
By aligning shift patterns with customer demand, we ensure your field service workforce can handle increased workloads within their contracted hours.
Head to the bottom of this page to see which field service organisations we work with.
Want to find out more about demand-led rostering?
Our technology improves transparency, ensuring overtime, banked/reserve hours and shift swaps are managed fairly, effectively and consistently and that both rosters and actual hours worked are compliant with Working Time regulations.
We also work closely with employees and unions to create flexible shift patterns that, not only increase productivity, but reduce overworking and create a good work-life balance for mobile workers or field engineers.
Our shift planning, scheduling and roster management tools will help you:
- Improve margin -
Design shift patterns and rosters for your employees that effectively cover variability in demand, minimise underutilisation and reduce unnecessary use of expensive labour.
- Guarantee adequate cover -
Create accurate demand models that incorporate complex requirements and factors such as 24/7 operations, rapid response and equipment and machinery availability.
- Protect your reputation -
Reduce risk around fatigue-related health issues or accidents and maintain compliance with Working Time regulations and rulings such as ‘travel to work’.
- Accurate planning & reporting -
Achieve simple and transparent planning, management and recording of all working time and variances such as holidays, absence and bank hours.
- Adapt to change -
Transition from five to seven day working rosters to meet the changing demands of an increasingly 24/7 society.
We’ve helped a wide range of organisations with field service and mobile workers:
Case Studies
A workforce planning and management solution to help Siemens Healthineers work 7 days a week
Events
Free 1-2-1 consultation with our leading workforce planning and management consultants
Case Studies
This utility company modernised shift patterns for 300 emergency engineers to boost efficiency, streamline practices and meet new regulatory requirements
White Papers
We explore the fundamentals of Annualised Hours include how the framework can address issues around productivity, flexibility and employee wellbeing
White Papers
We share tips and guidance on how to minimise disruption to the workforce during adverse weather
Blogs & Latest News
"When organisations experience an upturn in business, there is a tendency to rush to deploy temporary labour"
Consult free with experts in working time, shift pattern design & workforce planning & management
Blogs & Latest News
Exploring shared sector pain points and how to address them
Blogs & Latest News
Highlights from the Ambulance Leadership Forum 2019
Blogs & Latest News
A summary of our article in Manufacturing Management which discusses whether manufacturers’ shift patterns are fit for purpose in tackling staff shortages.
Blogs & Latest News
Workforce planning will be key to avoiding operational problems or capitalising on opportunities.
Blogs & Latest News
This article explores the benefits optimised shift working delivers for employers and field-based service managers or engineers
Blogs & Latest News
Creating optimised and flexible shift patterns and rotas could strengthen utilities companies’ RIIO-2, PR19 and AMP7 plans.
Blogs & Latest News
Responsive resourcing systems are key to managing cyclical demand efficiently and effectively.
Blogs & Latest News
Major new release brings our specialist workforce planning and management system to the cloud
Blogs & Latest News
We're proud to have been recognised as delivering one of the most innovative European projects in the 'digitalisation at work’ field
Blogs & Latest News
Organisations which depend on zero hour contracts to meet fluctuating demand need to look at alternative resourcing models
Blogs & Latest News
Working Time Solutions hosted a unique event for Emergency Services focused on designing dynamic rosters that respond to changing demand profiles
Blogs & Latest News
Discussions at the Ambulance Leadership Forum highlighted the importance of engagement and adapting to change
Blogs & Latest News
WORKSuite® software helps Siemens Healthineers manage 7 days a week operation
Blogs & Latest News
Rosters, rotas, shifts…call them what you will; but resourcing patterns have the potential to influence many of the issues under discussion
Blogs & Latest News
We regularly host Workforce Planning events and free webinars designed specifically to help organisations looking to improve the productivity and wellbeing of shift workers
Blogs & Latest News
Airports looking to optimise shift patterns need to ensure their workforce planning and management systems are capable of handling seasonal peaks and fluctuations in demand
Blogs & Latest News
Barely a week goes by without something related to Working Time hitting the headlines
Blogs & Latest News
Adverse weather conditions can have a catastrophic effect on organisations which do not have contingency plans in place to ensure that the workforce is managed successfully
Blogs & Latest News
The battle for talent feels like it’s turning into a war of attrition
Blogs & Latest News
Brexit planning is driving many manufacturers to appraise their current working patterns and explore the benefits of investing in the implementation of Demand-Led Rostering
Events
The UK's leading event on optimising shift work - 9th October 2019
Events
Transforming shift work at the UK’s key HR event
Events
Free 1-2-1 consultation with our leading workforce planning and management consultants
Events
Build your knowledge around designing, implementing and managing demand-led rosters
Events
Develop your understanding of fatigue, share risk management experiences, discuss challenges & create solutions
Case Studies
A workforce planning and management solution to help Siemens Healthineers work 7 days a week
Case Studies
By designing optimised shift patterns, the Maritime & Coastguard Agency could meet variations in demand while reducing labour costs and protecting vital skills
Case Studies
One of the UK's largest food manufacturers saved £1m by designing seasonal shift patterns that better met demand...reducing use of overtime and temporary labour
Case Studies
This utility company modernised shift patterns for 300 emergency engineers to boost efficiency, streamline practices and meet new regulatory requirements
Case Studies
Dublin Airport Authority made significant and sustainable payroll savings by designing shift patterns that accurately reflect seasonal demand
Case Studies
Introducing Demand-Led Rostering and Annualised Hours delivered a wide range of benefits for this manufacturer
Case Studies
This utility company designed new shift patterns to create £10m of efficiencies and meet regulatory demands
Case Studies
This food manufacturer's new shift patterns increased efficiency from 55% to 85%, while reducing administration time and boosting staff morale
Case Studies
New shift patterns prioritise work-life balance for Emirates Aluminium employees
Case Studies
This wine distributor implemented a new shift pattern with fully rostered holidays and an allowance of reserve hours to use during seasonal peaks in production
Case Studies
This venue removed its over-reliance on agency workers by designing efficient new shift patterns
Case Studies
Installing specialist software to provide a comprehensive database for the day-to-day planning, management and monitoring of working time
Case Studies
Implementing new shift patterns allowed this feed manufacturer to flex up during very busy periods and flex down during the quieter summer months
Case Studies
This venue's security team implemented an annualised hours system that reduced administration and provided clear visibility over shift patterns
Case Studies
The security team at this university reduced high levels of overtime, improving operational planning and giving employees a better work-life balance
Case Studies
This university implemented an annualised hours system which helped save money, reduce overtime and improve employees work-life balance
Case Studies
This healthcare business designed a 24/7 shift pattern to meet fluctuating demand for its services and provide flexibility for growth
Case Studies
Shift pattern design and rota scheduling software and services
White Papers
Does your approach to managing shift workers put you at risk of punitive fines, lost business or reputational damage?
White Papers
As passenger numbers increase, airports face significant challenges in ensuring that they have the right amount of staff in place at all times
White Papers
The battle for talent feels like it’s turning into a war of attrition
White Papers
Identify where the principal Working Time-related gaps may be in T&A/ERP systems and the common issues this creates
White Papers
Explore the fundamentals of Annualised Hours including how the framework can address issues around productivity, flexibility and employee wellbeing
White Papers
We explore the questions Brexit poses around workforce productivity, flexibility and compliance
White Papers
This paper looks at Annualised Hours and covers strategies to implement and manage this resourcing system
White Papers
Identify common causes of excessive hours, evidence the impact and look at how to tackle overworking
White Papers
How workforce planning can be used to mitigate risk, increase resilience and maintain compliance
White Papers
Offsetting rising labour costs through shift pattern design and effective roster management
White Papers
We look at how organisations can improve their productivity through changes to Working Time
White Papers
Identify common issues, evaluate gross/net hours systems and explore how to maintain productivity whilst accommodating annual leave
White Papers
The importance of employee engagement when making changes to Working Time
White Papers
We look at the 8 vs 12 hr shift debate, explore the advantages and disadvantages of both and help define the best solution for your organisation
White Papers
Tips and guidance on how to minimise disruption to the workforce during adverse weather
White Papers
Arguments for and against these shift patterns and potential alternatives
White Papers
Explore changes to flexible working regulations and how to assess requests in a shift work environment
White Papers
We provide an analysis of these two systems including advice for designing new shift patterns
Blogs & Latest News
Exploring shared sector pain points and how to address them
Blogs & Latest News
Highlights from the Ambulance Leadership Forum 2019
Blogs & Latest News
A summary of our article in Manufacturing Management which discusses whether manufacturers’ shift patterns are fit for purpose in tackling staff shortages.
Blogs & Latest News
Workforce planning will be key to avoiding operational problems or capitalising on opportunities.
Blogs & Latest News
This article explores the benefits optimised shift working delivers for employers and field-based service managers or engineers
Events
The UK's leading event on optimising shift work - 9th October 2019
Events
Transforming shift work at the UK’s key HR event
Case Studies
A workforce planning and management solution to help Siemens Healthineers work 7 days a week
Case Studies
By designing optimised shift patterns, the Maritime & Coastguard Agency could meet variations in demand while reducing labour costs and protecting vital skills
Case Studies
One of the UK's largest food manufacturers saved £1m by designing seasonal shift patterns that better met demand...reducing use of overtime and temporary labour
Case Studies
This utility company modernised shift patterns for 300 emergency engineers to boost efficiency, streamline practices and meet new regulatory requirements
White Papers
Does your approach to managing shift workers put you at risk of punitive fines, lost business or reputational damage?
White Papers
As passenger numbers increase, airports face significant challenges in ensuring that they have the right amount of staff in place at all times
White Papers
The battle for talent feels like it’s turning into a war of attrition
White Papers
Identify where the principal Working Time-related gaps may be in T&A/ERP systems and the common issues this creates
White Papers
Explore the fundamentals of Annualised Hours including how the framework can address issues around productivity, flexibility and employee wellbeing
