Working Time Solutions specialises in workforce planning and management for emergency services

Working Time Solutions’ approach to workforce planning and management helps Emergency Services to design, implement and manage demand-led crewing rosters.

With many organisations facing budget pressures and staffing shortages, rationalising rosters and ensuring crewing levels accurately reflect demand is essential.

Gaps in labour provision can lead to high reliance on overtime, compromised service levels, employee stress or sickness and breaches of working time or health and safety legislation.

Our approach ensures crewing patterns are flexible and responsive to changing requirements, while maintaining high service standards and improving working conditions.

Webinar: How to deliver an effective roster review in emergency services

Workforce planning and management for emergency servicesWorkforce planning and management for emergency services


We work with a wide range of Emergency Services including Ambulance Trusts, Fire Services, Police and the Coastguard:

Workforce planning and management for emergency services

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Our shift planning, scheduling and roster management tools will help you:

  • Deliver target service levels…even during peaks: Maintain appropriate and efficient staffing levels without compromising service levels 
  • Monitor & maintain Working Time compliance: Secure a single, accurate, real-time view that supports strategic planning and compliance 
  • Simplify management of shift swaps & holidays: Use employee self-service to reduce administration of handling variances
  • Engage the workforce: Use visual, interactive tools to enable crews to co-create their rosters and achieve high levels of employee satisfaction 
  • Improve crew wellbeing & morale: Meet employee work-life balance needs and create appealing working conditions that support recruitment 
  • Generate significant & sustained cost savings: Release thousands more hours from the same core workforce and reduce your reliance on temporary external support

We’ve also helped customers across a range of sectors including:

Customers across a range of sectors

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Consult free with experts in Working Time, shift pattern design and roster management