Workforce Optimisation...plugging technology gaps in an airport environment
As passenger numbers increase, airports face significant challenges in ensuring that they have the right amount of staff in place at all times.
In this fast-moving, dynamic environment, schedules and working patterns based on longer-term forecasts can be subject to short-term change, making planning difficult.
Airports looking to fully optimise shift patterns (or effectively manage existing arrangements) will therefore need to ensure their workforce planning and management systems are capable of handling seasonal peaks, fluctuations in demand and on-the-day alterations.
Implementing new ways of working such as Demand-Led Rostering can be transformative, but the investment made, and benefits achieved, can be quickly undermined by any gaps in the rostering capabilities of existing systems.
In our experience, Working Time optimisation projects in airport environments can fail to achieve the desired efficiency, customer service and employee work-life balance gains if these crucial gaps are not identified and addressed.
Specialist software that sits between Airport Operating Databases and HR applications (including ERP, Time & Attendance, Access Control and Payroll) can often hold the key to ensuring airports have the capability to design, implement and manage flexible workforce rosters that respond to varying airport and airline demands.
This white paper sets out to:
- Help you identify where the principal Working Time-related gaps may be in existing systems/applications and the common issues this creates.
- Provide guidance on workforce planning and management approaches and software functionality that helps deliver optimised shift patterns in airport environments.