Designing new shift patterns to help this emergency service align labour provision with demand

Working Time Solutions designed shift patterns for the Maritime & Coastguard Agency which ensured it could efficiently meet variations in demand across time frames (days, weeks, years) and diverse geographical operating patches.

 Through efficient use of employees’ contracted hours, this emergency service was able to remove periods of significant underutilisation and reduce long shifts.

 By modelling demand and designing optimised shift patterns, the organisation was able to reduce labour costs, whilst protecting vital skills and maintaining service levels.

Read our full case study to learn more about the Working Time challenges the Maritime Coastguard Agency faced and how we used insight and scheduling software to implement a highly effective Annualised Hours and Demand-Led Rostering system.       

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