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Customer: Royal Holloway University of London
Summary: Workforce management software for Facilities Management
Royal Holloway University’s 180-acre campus in Egham, Surrey is maintained by an Estates Department comprising full-time electricians, plumbers, builders, carpenters, painters, maintenance engineers, grounds and gardeners.
Working Time Solutions had already helped the team implement Demand-Led Rostering, which delivered significant cost savings and work-life balance improvements by reducing overtime, call outs and the use of agency staff.
To manage this new way of working and maintain the benefits achieved, Royal Holloway University chose to implement our cloud based WORKSuite® shift planning and workforce management software.
The system was configured to optimise capacity and scheduling, provide compliance assurance with Working Time Regulations and minimise the administration around managing team holidays, absence and shift swaps.
Employees were also given the myTIME self-service app which allows them to check their working hours, request holiday and arrange shift swaps via their mobile devices.