Wales and West Utilities-Designing new shift patterns for 300 emergency engineersEfficient shift patterns to support emergency response

Working Time Solutions updated working time patterns for Wales & West Utilities’ 300 emergency engineers so that it could meet new industry regulatory requirements.

The team helped the organisation to reduce its reliance on overtime and introduced flexible shift patterns for its emergency engineers.

Read our full case study to see how new shift pattern designs were implemented which produced significant cost savings due to a better design management system.



Wales & West Utilities ‐ formerly part of National Grid Transco ‐ was launched in 2005 and is a regulated gas distribution business serving 7.4 million people in Wales and South West England. 

At the time in question, the organisation employed 1,450 people, 600 contractors and exists to...

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