Designing new shift patterns for this utility provider's 2000 employeesThames Water - new shift patterns helps make over £10m in savings

Working Time Solutions delivered a demand-led rostering system for Thames Water as the utility company needed to make significant savings within the business to remain efficient and meet strict regulatory demands.

Implementing annualised hours meant that the company saved over £10 million in additional overtime payments, reduced excessive working hours and helped to increase the work life balance of front-line teams.

Read our full case study and see how the implementation of improved shift patterns meant that Thames Water won the coveted HR Excellence Award in the ‘Change Management Programme’ category.



Thames Water is the UK’s largest water and sewerage company operating in a number of different local authorities in the South East of England.  

It employs 5,000 people in total and has 13.6 million customers across the region dealing with...

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