Enhancing working systems to support 5-star service 

The exclusive Celtic Manor Resort and golf club in South Wales was finding shift and workload planning a great challenge given the prolonged down turn in the economy, a changing guest profile and two high profile impending events.

Suffering from a general over reliance on seasonal or agency workers, and rising staffing costs the Celtic Manor management called on Working Time Solutions to help find alternative ways of working. 

Following the implementation of annualised hours, the resort today boasts some of the best human resource practices in the industry. 

Read our full case study to learn more about the challenges Celtic Manor Resort  faced and how the new structure has saved the business thousands of pounds.

Background: 

The Celtic Manor Resort, in the Usk Valley, South Wales, hosts two hotels including a 330 luxury bedroom hotel and a 70 bedroom 19th century Manor House Hotel.

Other facilities include two championship golf courses, a state of the art golf academy, two spas, two health clubs, four restaurants, a 1,500 delegate convention centre and...

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