Customer: Car Park Services Ltd

Sector: Transport

Summary: Designing compliant and optimised shift patterns for drivers

Car Park Services (CPS) is a leading provider of parking and traffic management solutions for clients in the public and private sectors.

A change to how services are delivered at Belfast International Airport required the shift patterns of CPS’ transfer bus drivers to adapt accordingly.

Working Time Solutions used its unique software and consultancy expertise to design rotas that met the new demand profile whilst factoring in considerations around seasonal variations, breaks and Working Time and Drivers Hours Regulations.

The new shift patterns also ensure holiday cover can be maintained without the need for overtime and that night shifts and weekend working is fairly distributed across the team.

"Changing shift patterns to meet demand was a vital but complex requirement for our business. 

"Nigel from WTS quickly arrived at a set of options which balance specific operational requirements with employee preferences and helped us understand different pay models for our seasonal patterns.

"WTS’ shift pattern design software and implementation support has been invaluable and ensured we got the process right first time."

Catherine McHugh, Managing Director of Car Park Services