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Workforce Optimisation...plugging technology gaps in an airport environment

As passenger numbers increase, airports face significant challenges in ensuring that the right amount of staff are in place at all times. 

In this fast-moving, dynamic environment, schedules and working patterns based on longer-term forecasts can be subject to short-term change, making planning difficult.

Airports looking to fully optimise shift patterns (or effectively manage existing arrangements) need to ensure their workforce planning and management systems are capable of handling seasonal peaks, fluctuations in demand and on-the-day alterations.

You can read much more on this topic by accessing our white paper here.

Implementing new ways of working such as Demand-Led Rostering can be transformative, but the investment made, and benefits achieved, can be quickly undermined by any gaps in the rostering capabilities of existing systems such as AODB and HR applications (including ERP, Time & Attendance, Access Control and Payroll).

In our experience, most, if not all systems on the market, fall short when it comes to supporting flexible and accurate management of Working Time.

Whilst highly effective at tracking pay rates and overtime to feed Payroll, most solutions are focused on historic events. They are capable of telling you what has happened, but provide limited support from strategic and tactical planning perspectives.

As the UK’s leading Working Time experts, our consultants and technology team regularly encounter professionals across the HR, Operations and IT departments of airports who become frustrated by the limitations of their organisation’s HR systems in this specialist area of workforce planning and management.

The points below are by no means exhaustive but represent some of the more frequent issues we encounter:

  • Lack of demand forecasting
  • Lack of design capability
  • Lack of flexibility
  • Lack of accuracy
  • Lack of visibility
  • High administrative overhead

Working Time optimisation projects in airport environments can fail to achieve the desired efficiency, customer service and employee work-life balance gains if these crucial gaps are not identified and addressed.

Specialist software that sits between Airport Operating Databases and HR applications often hold the key to ensuring airports have the capability to design, implement and manage flexible workforce rosters that respond to varying airport and airline demands.

Our white paper on the topic sets out to:

  • Help you identify where the principal Working Time-related gaps may be in existing systems/applications and the common issues this creates.
  • Provide guidance on workforce planning and management approaches and software functionality that helps deliver optimised shift patterns in airport environments.

If you are looking at how your airport, airline or air services business could better plan and manage Working Time, contact us now.

Our highly experienced team would happily talk you through how we might be able to carry out a free-of-charge software audit to determine if you have appropriate systems in place to manage new shift patterns. 

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