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Rotas that meet demand and employee aspirations will be key to the future of ambulance services
Discussions at the Ambulance Leadership Forum highlighted the importance of engagement and adapting to change
We aim to build long-term partnerships with our clients by developing collaborative, flexible approaches that deliver significant and sustained value to their organisations.
Maintaining highly responsive relationships with clients enables them to draw on our expertise and harness the full capability of our workforce planning and management software.
Delivering results and providing excellent client service is a core focus of our business.
Don’t just take our word for it…
“Working Time Solutions is a key partner that’s helping us maintain a highly flexible, productive and efficient workforce. They support us across numerous operational areas from compliance monitoring to tactical and strategic planning.
“They have allowed us to provide our highly-valued workforce with more certainty around working hours and additional flexibility to meet their work-life balance needs, while making sure our labour supply and demand is completely aligned and we can reduce unnecessary labour costs.
“Working
Time Solutions’ insight, technology and high service levels has helped us
improve our working practices, which has a significant positive
impact on the
benefits we can deliver for our customers as well as our
financial
performance.”
Andrew Hopkins, Director of Operations, Wales & West Utilities
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“Resourcing
lies at the heart of many strategic issues ambulance trusts face.
“We needed a creative approach to reviewing rosters that could achieve buy-in across SWASFT and put us in a strong position to continue adapting our organisation in line with changing demand.
“Working Time Solutions was central to the success of the roster review. They worked seamlessly with our HR and Operations teams, providing the software tools and knowledge we need to optimise our rosters now and in the future.”
Neil Le Chevalier, Director of Operations at South Western
Ambulance Service Foundation Trust (SWASFT)
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“Healthcare
is increasingly becoming a 7-day operating environment, so it was essential
that the business could provide a high level of service right through the week.
“To achieve this, we needed to invest in a powerful workforce management software solution that would bring benefits for customers, the business and employees alike.
“In WORK Suite® we identified a specialist system that was designed from the ground up to support an optimised approach to managing Working Time.
“The
system is now embedded in our operations and delivering significant
gains in
terms of productivity and customer service. We’re committed to
continuous
improvement in this area and look forward to harnessing the
growing power of
WORK Suite® as it evolves over the coming years.”
Andy Barnett, Head of Customer Service Operations at
Siemens Healthineers
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“We
knew that if we wanted to maximise the benefits of new patterns
and practices
management and employees needed complete visibility and
control of all worked
and un-worked hours.”
“Working
Time Solutions ensured that we were able to integrate Working Time
data from
WORK Suite® into incumbent systems, whilst improving access and
control and significantly reducing the administrative burden associated with
managing the workforce.”
Nigel Boyer, IT & Process Improvement Manager at
Siemens Healthineers
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“It
was clear we needed to find a new resourcing model if we were to deliver cost
efficiencies whilst simultaneously meeting rising demand and protecting service
standards.
“Working Time Solutions helped us design and implement a Demand Led-Rostering and Annualised Hours system that has generated significant and sustainable savings.
“By
modelling our demand accurately and designing shift patterns that match it,
we’ve been able to deliver against organisational objectives and provide
our
employees with an enhanced work-life balance.”
Matthew Briggs, HR Strategic Partner at the Maritime
& Coastguard Agency
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“The
project has been a game changer. Demand is now driving labour requirement
rather than labour availability driving production.
“Working Time Solutions’ blend of consultancy and technology was central to achieving such significant cost savings and embedded new approaches that will benefit the business and its employees over the long-term.
“The Working Time Solutions consultant was a big help in getting staff to buy in to the project. He came from a food manufacturing background, so he talked their language and understood their concerns.”
Diana Wood, HR consultant and former Operations Manager at Premier Foods' dry powder manufacturing plant in Knighton
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"Our previous experience of changing shift patterns was not positive…
but undertaking the process with WTS has delivered real value for our
food manufacturing business.
"The project provided the opportunity to conduct an independent
review and identify options for the future.
"The employee engagement sessions facilitated by WTS were particularly
powerful. They allowed our teams to understand the pros and cons of
each option and to inform the process by articulating their preferences."
Michael Brown, Head of Technical & Operations,
Calbee (UK) Limited