Maintaining highly responsive relationships with clients enables them to draw on our expertise and harness the full capability of our shift planning, rostering, employee scheduling and workforce management software and services.

Delivering results and providing excellent client service is a core focus of our business.

Don’t just take our word for it… 

"Excellent organisation to work with, consultants are extremely knowledgeable and adaptable to different workforces."

Janet Paul, Service Delivery Programme Manager at North West Ambulance Service (NWAS)


“Working Time Solutions is a key partner that’s helping us maintain a highly flexible, productive and efficient workforce. They support us across numerous operational areas from compliance monitoring to tactical and strategic planning.

“They have allowed us to provide our highly-valued workforce with more certainty around working hours and additional flexibility to meet their work-life balance needs, while making sure our labour supply and demand is completely aligned and we can reduce unnecessary labour costs.

“Working Time Solutions’ insight, technology and high service levels has helped us improve our working practices, which has a significant positive impact on the benefits we can deliver for our customers as well as our financial performance.”

Andrew Hopkins, Director of Operations, Wales & West Utilities


“We needed performance to be driven by true demand requirements of the business...not when people worked. WTS helped replace a legacy shift system that generated fixed resource. We now have a flexible model that gives us options to deal with fluctuations without needing overtime.”

“The planned savings were realised, many immediately. The engagement process has also improved relations, helping employees gain a deep understanding of business demands.

“WTS’ software and services played a key role in the success of the initiative and ensure we can continuously improve our approach to shift working.”

Stuart Hart, Distribution Centre Manager, PPG Architectural Coatings


“Resourcing lies at the heart of many strategic issues ambulance trusts face. We needed a creative approach to reviewing rosters that could achieve buy-in across SWASFT and put us in a strong position to continue adapting our organisation in line with changing demand.

"Working Time Solutions was central to the success of the roster review. They worked seamlessly with our HR and Operations teams, providing the software tools and knowledge we need to optimise our rosters now and in the future.”

Neil Le Chevalier, Director of Operations at South Western Ambulance Service Foundation Trust (SWASFT)


“Healthcare is increasingly becoming a 7-day operating environment, so it was essential that the business could provide a high level of service right through the week.

“To achieve this, we needed to invest in a powerful workforce management software solution that would bring benefits for customers, the business and employees alike.

“In WORKSuite® we identified a specialist system that was designed from the ground up to support an optimised approach to managing Working Time.

“The system is now embedded in our operations and delivering significant gains in terms of productivity and customer service. We’re committed to continuous improvement in this area and look forward to harnessing the growing power of WORKSuite® as it evolves over the coming years.”

Andy Barnett, Head of Customer Service Operations at Siemens Healthineers


“We knew that if we wanted to maximise the benefits of new patterns and practices management and employees needed complete visibility and control of all worked and un-worked hours.”

“Working Time Solutions ensured that we were able to integrate Working Time data from WORKSuite® into incumbent systems, whilst improving access and control and significantly reducing the administrative burden associated with 
managing the workforce.”

Nigel Boyer, IT & Process Improvement Manager at Siemens Healthineers


“It was clear we needed to find a new resourcing model if we were to deliver cost efficiencies whilst simultaneously meeting rising demand and protecting service standards.

“Working Time Solutions helped us design and implement a Demand Led-Rostering and Annualised Hours system that has generated significant and sustainable savings. 

“By modelling our demand accurately and designing shift patterns that match it, we’ve been able to deliver against organisational objectives and provide our employees with an enhanced work-life balance.”

Matthew Briggs, HR Strategic Partner at the Maritime & Coastguard Agency


“The project has been a game changer. Demand is now driving labour requirement rather than labour availability driving production.

“Working Time Solutions’ blend of consultancy and technology was central to achieving such significant cost savings and embedded new approaches that will benefit the business and its employees over the long-term.

“The Working Time Solutions consultant was a big help in getting staff to buy in to the project. He came from a food manufacturing background, so he talked their language and understood their concerns.”

Diana Wood, HR consultant and former Operations Manager at Premier Foods' dry powder manufacturing plant in Knighton


“Introducing new shift patterns for a permanent workforce was key to our growth strategy, but as an SME, it was also vital to maintain a flexible, efficient staffing model.

“Working Time Solutions ensured we got the process right first time. They factored in key considerations around demand variability, training, employee aspirations and well-being to create an effective new resourcing model.

“Their team is highly knowledgeable, professional and delivers quickly. It’s proved to be extremely cost-effective consultancy, unlocking growth and providing a strong return on investment.”

Alan Chang, Managing Director of A Creative Cog Ltd and


"Our previous experience of changing shift patterns was not positive…but undertaking the process with WTS has delivered real value for our food manufacturing business.

"The project provided the opportunity to conduct an independent review and identify options for the future. 

"The employee engagement sessions facilitated by WTS were particularly  powerful. They allowed our teams to understand the pros and cons of each option and to inform the process by articulating their preferences." 

Michael Brown, Head of Technical & Operations, Calbee (UK) Limited                


“Changing shift patterns to meet demand was a vital but complex requirement for our business. 

"Nigel from WTS quickly arrived at a set of options which balance specific operational requirements with employee preferences and helped us understand different pay models for our seasonal patterns.

“WTS’ shift pattern design software and implementation support has been invaluable and ensured we got the process right first time.”

Catherine McHugh, Managing Director of Car Park Services Ltd


“Changing employees working hours delivered considerable benefits, so it made sense to use specialist software to ensure rostering, scheduling and workforce management processes were optimised too.

WORKSuite® gives us the ability to plan better, execute day-to-day management tasks more easily and empowers employees in the Facilities Management Department to exercise more control over their working time.

“It's powerful but easy to use and, being cloud-based, it’s cost effective and regularly updated.”

Daren Bezants, Head of Maintenance Services, Royal Holloway University of London


“Changing to demand-led shift patterns was a key element in the strategy to restructure vital services for our vulnerable customers. The options developed with WTS ensured we could reduce complexity, increase efficiencies and support employee well-being.

“The software and insight provided by WTS was crucial to effective demand planning and quickly delivering a range of optimised shift patterns for our employees to consider.”

Julie Riley, Head of Older People Services, Bolton at Home

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