Blogs & Latest News
Welcome to Future of Shift Work
Insight and events around best practice shift planning and workforce managment.
Maintaining highly responsive relationships with clients enables them to draw on our expertise and harness the full capability
of our shift planning, rostering, employee scheduling and workforce management software and services.
Delivering results and providing excellent client service is a core focus of our business.
Don’t just take our word for it…
"Excellent organisation to work with, consultants are extremely knowledgeable and adaptable to different workforces."
Janet Paul, Service Delivery Programme Manager at North West Ambulance Service (NWAS)
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“Working Time Solutions is a key partner that’s helping us maintain a highly flexible, productive and efficient workforce. They support us across numerous operational areas from compliance monitoring to tactical and strategic planning.
“They have allowed us to provide our highly-valued workforce with more certainty around working hours and additional flexibility to meet their work-life balance needs, while making sure our labour supply and demand is completely aligned and we can reduce unnecessary labour costs.
Andrew Hopkins, Director of Operations, Wales & West Utilities
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“We needed performance to be driven by true demand requirements of the business...not when people worked. WTS helped replace a legacy shift system that generated fixed resource. We now have a flexible model that gives us options to deal with fluctuations without needing overtime.”
“The planned savings were realised, many immediately. The engagement process has also improved relations, helping employees gain a deep understanding of business demands.
“WTS’ software and services played a key role in the success of the initiative and ensure we can continuously improve our approach to shift working.”
Stuart Hart, Distribution Centre Manager, PPG Architectural Coatings
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Neil Le Chevalier, Director of Operations at South Western Ambulance Service Foundation Trust (SWASFT)
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“Healthcare
is increasingly becoming a 7-day operating environment, so it was essential
that the business could provide a high level of service right through the week.
“To achieve this, we needed to invest in a powerful workforce management software solution that would bring benefits for customers, the business and employees alike.
“In WORKSuite® we identified a specialist system that was designed from the ground up to support an optimised approach to managing Working Time.
“The system is now embedded in our operations and delivering significant gains in terms of productivity and customer service. We’re committed to continuous improvement in this area and look forward to harnessing the growing power of WORKSuite® as it evolves over the coming years.”
Andy Barnett, Head of Customer Service Operations at Siemens Healthineers
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“We knew that if we wanted to maximise the benefits of new patterns and practices management and employees needed complete visibility and control of all worked and un-worked hours.”
Nigel Boyer, IT & Process Improvement Manager at Siemens Healthineers
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“Working Time Solutions helped us design and implement a Demand Led-Rostering and Annualised Hours system that has generated significant and sustainable savings.
Matthew Briggs, HR Strategic Partner at the Maritime & Coastguard Agency
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“The
project has been a game changer. Demand is now driving labour requirement
rather than labour availability driving production.
“Working Time Solutions’ blend of consultancy and technology was central to achieving such significant cost savings and embedded new approaches that will benefit the business and its employees over the long-term.
“The Working Time Solutions consultant was a big help in getting staff to buy in to the project. He came from a food manufacturing background, so he talked their language and understood their concerns.”
Diana Wood, HR consultant and former Operations Manager at Premier Foods' dry powder manufacturing plant in Knighton
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“Introducing new shift patterns for a permanent workforce was key to our growth strategy, but as an SME, it was also vital to maintain a flexible, efficient staffing model.
“Working Time Solutions ensured we got the process right first time. They factored in key considerations around demand variability, training, employee aspirations and well-being to create an effective new resourcing model.
“Their team is highly knowledgeable, professional and delivers quickly. It’s proved to be extremely cost-effective consultancy, unlocking growth and providing a strong return on investment.”
Alan Chang, Managing Director of A Creative Cog Ltd and Bakerlogy.com
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"Our previous experience of changing shift patterns was not positive…but undertaking the process with WTS has delivered real value for our food manufacturing business.
Michael Brown, Head of Technical & Operations, Calbee (UK) Limited
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“Changing shift patterns to meet demand was a vital but complex requirement for our business.
"Nigel from WTS quickly arrived at a set of options which balance specific operational requirements with employee preferences and helped us understand different pay models for our seasonal patterns.
“WTS’ shift pattern design software and implementation support has been invaluable and ensured we got the process right first time.”
Catherine McHugh, Managing Director of Car Park Services Ltd
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“Changing employees working hours delivered considerable benefits, so it made sense to use specialist software to ensure rostering, scheduling and workforce management processes were optimised too.
“WORKSuite® gives us the ability to plan better, execute day-to-day management tasks more easily and empowers employees in the Facilities Management Department to exercise more control over their working time.
“It's powerful but easy to use and, being cloud-based, it’s cost effective and regularly updated.”
Secure a free, hour-long session with our experts to discuss your shift work challenges and potential solutions
Blogs & Latest News
Insight and events around best practice shift planning and workforce managment.
Blogs & Latest News
Sharing key shift planning and workforce management learnings from our customers.
Blogs & Latest News
Join our experts as they discuss customer workforce management learnings
Blogs & Latest News
Shift planning and workforce management insight and offers
Blogs & Latest News
A detailed guide to optimising shift work in manufacturing
Blogs & Latest News
Find out how optimised shift planning and workforce management could benefit you
Blogs & Latest News
Our guide to Annualised Hours and Demand-Led Rostering
Blogs & Latest News
Premier Foods saved £1m by designing seasonal shift patterns that better met demand
Blogs & Latest News
How optimised shift work can tackle key issues in manufacturing
Blogs & Latest News
Exploring how shift work best practice can support change
Events
We share the workforce challenges and learnings faced by many organisations over the past 12 months.
Events
Advice and tips around designing and managing staggered shift patterns in support of your return to work plan.
Events
Access a wealth of shift planning, rostering and workforce management insight.
Blogs & Latest News
Advice and tips around designing and managing staggered shift patterns in support of your return to work plan.
Blogs & Latest News
Best practice shift pattern design by Robert Crossman as featured in the leading HR title, Personnel Today
Blogs & Latest News
We feature in ‘A top-level guide to scenario planning’ published by Management Today
Blogs & Latest News
Read how Working Time Solutions is helping the UK manufacturers with new ways of organising shift work in response to Coronavirus (COVID-19)
Blogs & Latest News
Listen to our own Rob Crossman on Radio 4’s “You and Yours" Programme on how organisations are adapting to a new way of working.
Blogs & Latest News
Key workforce management considerations around shift patterns, rotas and rosters during the Coronavirus (COVID-19) pandemic
Blogs & Latest News
Advice on adapting shift patterns, rotas and rosters to support employee well-being and operational capacity during the Coronavirus (COVID-19) pandemic
Blogs & Latest News
Coronavirus (COVID-19) is placing huge strain on employers and shift workers. Listen to our webinar for some key tips and advice we can offer to meet these challenges
Blogs & Latest News
Read here about what organisations are telling us…and how we are responding to the Coronavirus (COVID-19) crisis
Blogs & Latest News
With the uncertainty around Coronavirus (COVID-19), we wanted to ensure all customers and other stakeholders are aware of our plans to support well-being, business continuity, serv...
Blogs & Latest News
Siemens Healthineers will use WORKSuite® to efficiently schedule the shift patterns and rosters of 270 field and home-based customer service employees
Blogs & Latest News
Providing rostering, scheduling and compliance software to the public sector
Blogs & Latest News
Rob Crossman features in leading sectoral title Food Manufacture. He explores how to overcome factors in demand volatility and the economic fallout of the pandemic with a regular r...
Blogs & Latest News
Read our article on overcoming common shift work challenges within the Manufacturing industry
Blogs & Latest News
This article looks at Demand-Led Rostering and Annualised Hours and covers strategies to implement and manage this resourcing system
Blogs & Latest News
Explore the fundamentals of Demand-Led Rostering and Annualised Hours including how the framework can address issues around productivity, flexibility and employee wellbeing
Blogs & Latest News
Adopting Annualised Hours enables truly responsive Demand-Led Rostering systems to be created
Blogs & Latest News
Exploring shared sector pain points and how to address them
Blogs & Latest News
Highlights from the Ambulance Leadership Forum 2019
Blogs & Latest News
A summary of our article in Manufacturing Management which discusses whether manufacturers’ shift patterns are fit for purpose in tackling staff shortages.
Blogs & Latest News
Workforce planning will be key to avoiding operational problems or capitalising on opportunities.
Blogs & Latest News
This article explores the benefits optimised shift working delivers for employers and field-based service managers or engineers
Blogs & Latest News
Creating optimised and flexible shift patterns and rotas could strengthen utilities companies’ RIIO-2, PR19 and AMP7 plans.
Blogs & Latest News
Responsive resourcing systems are key to managing cyclical demand efficiently and effectively.
Blogs & Latest News
Major new release brings our specialist workforce planning and management system to the cloud
Blogs & Latest News
We're proud to have been recognised as delivering one of the most innovative European projects in the 'digitalisation at work’ field
Blogs & Latest News
Organisations which depend on zero hour contracts to meet fluctuating demand need to look at alternative resourcing models
Blogs & Latest News
Discussions at the Ambulance Leadership Forum highlighted the importance of engagement and adapting to change
Blogs & Latest News
WORKSuite® software helps Siemens Healthineers manage 7 days a week operation
Blogs & Latest News
Rosters, rotas, shifts…call them what you will; but resourcing patterns have the potential to influence many of the issues under discussion
Events
Book a free, confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning in field service environments.
Events
Free 1-2-1 consultation with one of our shift planning and workforce management experts
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects for Water Utilities.
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects across Gas & Electric Utilities.
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects across the Public Sector
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects across manufacturing
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects for ports and cargo businesses
Events
Free 1-2-1 consultation with one of our sector experts who’ve delivered countless workforce planning and management projects across distribution
Events
Free 1-2-1 consultation with one of our sector experts who’ve delivered countless workforce planning and management projects for manufacturers
Case Studies
North East Ambulance Service: Shift patterns to support patient care quality, employee work-life balance productivity and cost savings
Case Studies
A workforce planning and management solution to help Siemens Healthineers work 7 days a week
Case Studies
Helping deliver a highly successful roster review for c.2,500 front-line employees across 96 stations
Case Studies
By designing optimised shift patterns, the Maritime & Coastguard Agency could meet variations in demand while reducing labour costs and protecting vital skills
Case Studies
Implementing shift planning and workforce management software to plan, execute day-to-day management tasks more easily and empower employees
Case Studies
One of the UK's largest food manufacturers saved £1m by designing seasonal shift patterns that better met demand...reducing use of overtime and temporary labour
Case Studies
This utility company modernised shift patterns for 300 emergency engineers to boost efficiency, streamline practices and meet new regulatory requirements
Case Studies
Dublin Airport Authority made significant and sustainable payroll savings by designing shift patterns that accurately reflect seasonal demand
Case Studies
Creating efficient new 24/7 shift patterns for this social housing provider's call handling and mobile response provision
Case Studies
Using our software and consultancy to help this parking and traffic management business design compliant and optimised shift patterns for drivers
Case Studies
Introducing Demand-Led Rostering and Annualised Hours delivered a wide range of benefits for this manufacturer
Case Studies
This utility company designed new shift patterns to create £10m of efficiencies and meet regulatory demands
Case Studies
This food manufacturer's new shift patterns increased efficiency from 55% to 85%, while reducing administration time and boosting staff morale
Case Studies
New shift patterns prioritise work-life balance for Emirates Aluminium employees
Case Studies
This wine distributor implemented a new shift pattern with fully rostered holidays and an allowance of reserve hours to use during seasonal peaks in production
Case Studies
This venue removed its over-reliance on agency workers by designing efficient new shift patterns
Case Studies
Installing specialist software to provide a comprehensive database for the day-to-day planning, management and monitoring of working time
Case Studies
Implementing new shift patterns allowed this feed manufacturer to flex up during very busy periods and flex down during the quieter summer months
Download our free e-book supporting the planning and management of shift patterns and flexible working arrangements in field services industry.
Read our free e-book where we help organisations across the Utilities sector update legacy working practices as demanding customer service targets are to be met on tighter budgets ...
Read our free e-book where we help organisations across the Public Sector modernise resourcing models given demand volatility and economic pressures, skills shortages, automation a...
Read our free e-book where we help manufacturers modernise resourcing models given demand volatility and economic pressures, skills shortages, automation and macro issues such as C...
Read our free e-Book and see how we can help many ports and cargo businesses modernise their resourcing models and adopt specialist workforce management technology.
Our e-book has been written for distribution businesses. It will help you understand how the planning, management and monitoring of shift work can be the key to overcoming many cen...
Does your approach to managing shift workers put you at risk of punitive fines, lost business or reputational damage?
As passenger numbers increase, airports face significant challenges in ensuring that they have the right amount of staff in place at all times
The battle for talent feels like it’s turning into a war of attrition
Identify where the principal Working Time-related gaps may be in T&A/ERP systems and the common issues this creates
We explore the questions Brexit poses around workforce productivity, flexibility and compliance
Identify common causes of excessive hours, evidence the impact and look at how to tackle overworking
How workforce planning can be used to mitigate risk, increase resilience and maintain compliance
Offsetting rising labour costs through shift pattern design and effective roster management
We look at how organisations can improve their productivity through changes to Working Time
Identify common issues, evaluate gross/net hours systems and explore how to maintain productivity whilst accommodating annual leave
The importance of employee engagement when making changes to Working Time
We look at the 8 vs 12 hr shift debate, explore the advantages and disadvantages of both and help define the best solution for your organisation
Tips and guidance on how to minimise disruption to the workforce during adverse weather
Arguments for and against these shift patterns and potential alternatives
Blogs & Latest News
Insight and events around best practice shift planning and workforce managment.
Blogs & Latest News
Sharing key shift planning and workforce management learnings from our customers.
Blogs & Latest News
Join our experts as they discuss customer workforce management learnings
Blogs & Latest News
Shift planning and workforce management insight and offers
Blogs & Latest News
A detailed guide to optimising shift work in manufacturing
Blogs & Latest News
Find out how optimised shift planning and workforce management could benefit you
Events
We share the workforce challenges and learnings faced by many organisations over the past 12 months.
Events
Advice and tips around designing and managing staggered shift patterns in support of your return to work plan.
Events
Access a wealth of shift planning, rostering and workforce management insight.
Blogs & Latest News
Advice and tips around designing and managing staggered shift patterns in support of your return to work plan.
Blogs & Latest News
Best practice shift pattern design by Robert Crossman as featured in the leading HR title, Personnel Today
Blogs & Latest News
We feature in ‘A top-level guide to scenario planning’ published by Management Today
Blogs & Latest News
Read how Working Time Solutions is helping the UK manufacturers with new ways of organising shift work in response to Coronavirus (COVID-19)
Blogs & Latest News
Listen to our own Rob Crossman on Radio 4’s “You and Yours" Programme on how organisations are adapting to a new way of working.
Blogs & Latest News
Siemens Healthineers will use WORKSuite® to efficiently schedule the shift patterns and rosters of 270 field and home-based customer service employees
Blogs & Latest News
Providing rostering, scheduling and compliance software to the public sector
Blogs & Latest News
Rob Crossman features in leading sectoral title Food Manufacture. He explores how to overcome factors in demand volatility and the economic fallout of the pandemic with a regular r...
Blogs & Latest News
Read our article on overcoming common shift work challenges within the Manufacturing industry
Blogs & Latest News
This article looks at Demand-Led Rostering and Annualised Hours and covers strategies to implement and manage this resourcing system
Events
Book a free, confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning in field service environments.
Events
Free 1-2-1 consultation with one of our shift planning and workforce management experts
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects for Water Utilities.
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects across Gas & Electric Utilities.
Events
Free confidential 1-2-1 consultation with one of our sector experts who’ve delivered workforce planning and management projects across the Public Sector
Case Studies
North East Ambulance Service: Shift patterns to support patient care quality, employee work-life balance productivity and cost savings
Case Studies
A workforce planning and management solution to help Siemens Healthineers work 7 days a week
Case Studies
Helping deliver a highly successful roster review for c.2,500 front-line employees across 96 stations
Case Studies
By designing optimised shift patterns, the Maritime & Coastguard Agency could meet variations in demand while reducing labour costs and protecting vital skills
Download our free e-book supporting the planning and management of shift patterns and flexible working arrangements in field services industry.
Read our free e-book where we help organisations across the Utilities sector update legacy working practices as demanding customer service targets are to be met on tighter budgets ...
Read our free e-book where we help organisations across the Public Sector modernise resourcing models given demand volatility and economic pressures, skills shortages, automation a...
Read our free e-book where we help manufacturers modernise resourcing models given demand volatility and economic pressures, skills shortages, automation and macro issues such as C...
Read our free e-Book and see how we can help many ports and cargo businesses modernise their resourcing models and adopt specialist workforce management technology.