Working Time Solutions’ approach to workforce planning and management ensures utility companies can control labour costs, whilst still hitting customer service targetsUTILITIES WORFORCE OPTIMISATION EVENt 21 SEPTEMBER


Working Time Solutions’ approach to workforce planning and management ensures utility companies and their suppliers can control labour costs, whilst still hitting customer service targets and remaining 100% compliant.

Few industries face the intense and sustained level of scrutiny that those operating in utilities find themselves under.

With increased regulation and competition, there is an urgent need for utility companies to boost productivity and efficiency by optimising their workforce’s shift patterns and rosters. 

Some organisations are operating legacy resourcing patterns that are fixed and don't mirror the the hour-by-hour variations in customer service demand they experience.

Working Time Solutions supports a wide range of utility companies and contractors in the water, gas, and electricity industries.

We help clients to understand the Working Time issues behind customer service performance levels, to make better forecasts and to design optimised inter-department resourcing patterns that align labour supply and demand.

This has introduced new ways of working that ensure utility companies are in the best position to improve customer service, make significant efficiency gains, support employee work-life balance and maintain regulatory compliance.

Our shift planning, scheduling and management tools will help you:

  • Align labour demand & supply: Ensure that your workforce can be flexed at times of high demand and that quieter periods do not lead to wasteful over staffing
  • Minimise absence & risk: Ensure your employees are not overworked during seasonal peaks and that shift patterns support their health, safety and morale 
  • Reduce & control labour costs: Transition away from inefficient ‘traditional’ office hours to flexible and highly efficient shift patterns that reduce overtime and contractor costs
  • Monitor & maintain compliance: Gain visibility on when and how long your employees are working and lock-in full compliance to maintain best practice and avoid regulator fines
  • Improve resilience: Create accurate scenario plans that enable you to flex up your workforce at short notice so that major unplanned events such as bad weather can be managed effectively

Our WORK Suite® software and services help clients unlock significant benefits, including:

  • Generating labour cost savings worth £10 million
  • Reducing overtime payments by 34% and agency costs by 90% 
  • Creating predictable and smooth wage bills
  • Increased peak-time resources & effective crisis contingency plans
  • Using efficiency gains to protect in-house capabilities
  • Improving customer satisfaction scores and helping to avoid performance-related fines

You can find much more information about workforce optimisation and our software and services on this site.


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