Working Time Solutions specialises in workforce planning and management for fieldforce organisationsWorking Time Solutions’ approach to workforce planning and management helps organisations with a mobile workforce or field engineers to design shift patterns and rosters that respond to fluctuating demand.

Creating a fully optimised field force ensures that organisations can achieve the highest levels of customer service without over-staffing, overtime or the use of contractors.

We work with a wide range of organisations with mobile workforce or field engineers to create optimised shift patterns that overcome efficiency challenges in field operations.
By aligning shift patterns with customer demand we ensure your workforce can handle increased workloads without relying on overtime and contractors.

Our technology improves transparency, ensuring overtime, banked/reserve hours and shift swaps are managed fairly, effectively and consistently and that patterns or actual hours are compliant with Working Time regulations.

We also work closely with employees and unions to create flexible shift patterns that, not only increase productivity, but reduce overworking and create a good work-life balance for mobile workers or field engineers.

Our shift planning, scheduling and management tools will help you: 

  • Improve margin: Design shift patterns and rosters for your employees that effectively cover variability in demand, minimise underutilisation and reduce unnecessary use of expensive labour
  • Guarantee adequate cover: Create accurate demand models that incorporate complex requirements and factors such as 24/7 operations, rapid response and equipment and machinery availability
  • Protect your reputation: Reduce risk around fatigue-related health issues or accidents and maintain compliance with Working Time regulations and rulings such as ‘travel to work’
  • Accurate planning & reporting: Achieve simple and transparent planning, management and recording of all working time and variances such as holidays, absence and bank hours 
  • Adapt to change: Transition from five to seven day working rosters to meet the changing demands of an increasingly 24/7 society  

Our WORK Suite® software and services help clients unlock significant benefits, including:

  • Dramatically reducing overtime and contractor costs
  • Ensuring shift patterns make full allowance for travel between jobs
  • Improving out-of-hours services
  • Reducing workload backlogs
  • Preventing engineers working beyond their allocated hours and breaching regulations
You can find much more information about workforce optimisation and our software and services on this site.

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