Working Time Solutions specialises in workforce planning and management in e-commerce and logisticsWorking Time Solutions’ approach to workforce planning and management helps e-commerce and Logistics businesses to deliver the productivity, efficiency and performance demanded by an increasingly competitive market.

In the margin-pressured world of e-commerce and logistics, the warehouse operation must deliver increasing efficiency and ever-lower cost per unit.

However, seasonality leads to major peaks and troughs in labour demand. Over-supply leads to profit-erosion, while under-supply leads to high overtime and agency staff costs, late deliveries, unhappy customers and low staff morale.

We work with a wide range of organisations in the e-commerce and logistics sector, using data to build a detailed picture of demand variables and to accurately forecast hourly resourcing requirements for each day across the year.

Clients can then create truly responsive resourcing with shifts patterns that maximise hour-to-hour performance and efficiency. 

Our approach to workforce planning and management also ensures that contracted hours during quieter periods can be re-deployed to support periods of high demand - eliminating the need for overtime and agency workers.

Our shift planning, scheduling and management tools will help you: 

  • Remove reliance on agency workers: Avoid the effort, cost and risk of recruiting, training and managing a temporary ‘peak’ workforce
  • Hit target: Minimise customer service issues created by labour undersupply and improve performance across productivity measures
  • Innovate: Adopt systems such as annualised hours and banked hours that are responsive to demand volatility 
  • Protect your reputation: Reduce risk around Working Time regulation breaches and fatigue-related health issues or accidents
  • Improve working conditions: Ensure employees do not become overworked and demoralised which reduces productivity, creates higher employee turnover and harms your employer brand  

Our WORK Suite® software and services help clients unlock significant benefits, including:

  • Generating a 30% increase in picking efficiency
  • Making seasonal trading spikes less stressful and more profitable
  • Fixing labour costs throughout the year
  • Reduction in use of unreliable temporary labour and overtime costs
  • Meeting customer service targets and improving satisfaction levels
  • More efficient and appropriate holiday assignment
  • Creating the capability to quickly flex up or down, without relying on overtime or agency staff

You can find much more information about workforce optimisation and our software and services on this site.


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