Working Time Solutions specialises in workforce planning and management for air servicesWorking Time Solutions’ approach to workforce planning and management helps organisations operating in the Air Services and Transport sectors to design shift patterns and rosters that closely match seasonal peaks and troughs in demand.

Increasing passenger numbers is putting pressure on the industry to deliver rapid growth whilst maintaining high levels of security, customer service and efficiency.

Air Services and Transport organisations naturally experience significant variability in passenger numbers across any given period. 

It’s essential that shift patterns accurately match this demand profile to avoid underutilisation and provide the flex necessary to meet peaks.

Our shift planning, scheduling and management tools will help you:

  • Reduce risk: Minimise overworking and maintain compliance with regulations and best practice
  • Reduce complexity: Reduce the administrative burden of managing variations such as shift swaps, holidays and absence
  • Support recruitment & retention:  Provide a work-life balance that helps attract and retain experienced and motivated workers
  • Deliver high service levels: Ensure passengers have a high quality experience, even during peak season or during unexpected spikes in demand 
  • Manage seasonality: Overlay and analyse multiple data sources to anticipate fluctuations in labour demand including passenger numbers, demographics, load factors and vehicle type. Build a detailed map of demand across multiple interdependent teams (Passenger Services, Retail, Terminal Facilities Services, Maintenance) to ensure requirements can be met efficiently and effectively  
  • Optimise employee resources: Create shift patterns and rosters which ensure the right number and profile of employees are available at the right time. This unlocks the capability to quickly flex up or down without relying on expensive overtime or temporary, inexperienced labour 

Our WORK Suite® software and services help clients unlock significant benefits, including:

  • Reducing overtime payments and agency costs 
  • Minimising underutilisation during quieter periods
  • Exceeding customer service targets efficiently
  • Reducing administration by rationalising existing shift patterns and creating employee self-service capabilities

You can find much more information about workforce optimisation and our  software and services on this site.


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